Privacy Policy

Last updated: July 21, 2026

Havven LLC ("Havven," "we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Havven home management platform, including our SMS-based AI assistant and any associated web applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Name, phone number, email address, and mailing address provided during onboarding or account setup.
• Property Information: Address, property details, home systems, inspection reports, and documents you upload or share with the Service.
• SMS & Messaging Content: Messages you send to and receive from the Havven AI assistant via SMS.
• Maintenance & Service Records: Logs of home maintenance events, contractor appointments, and service history you record through the Service.
• Usage Data: Information about how you interact with the Service, including timestamps, feature usage, and session data.
• Device & Technical Data: IP address, browser type, operating system, and other technical identifiers when you access our web dashboard.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve the Havven Service and AI assistant.
• To deliver SMS messages and AI-generated responses related to your home management needs.
• To send maintenance reminders, contractor scheduling confirmations, and other transactional notifications.
• To store and organize your home documents, records, and service history.
• To respond to your inquiries and provide customer support.
• To analyze usage patterns and improve the functionality and performance of the Service.
• To comply with legal obligations.

3. SMS Messaging

Havven uses SMS to deliver its AI-powered home assistant. SMS consent is given only directly by you — by checking the SMS opt-in box during onboarding or in your account settings. By opting in, you consent to receive text messages related to your home management, including maintenance reminders, contractor updates, and conversational AI responses.

• Message frequency varies based on your activity and home management needs.
• Message and data rates may apply depending on your mobile carrier plan.
• You may opt out at any time by replying STOP to any Havven message.
• For help, reply HELP to any Havven message.

We will not share your mobile information or SMS consent with third parties or affiliates for marketing or promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We do not share your information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating the Service (e.g., SMS delivery via Twilio, database hosting via Supabase, AI processing via Anthropic). These providers are contractually bound to protect your data and may not use it for their own purposes.
• Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Havven, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us. We will delete or anonymize your information within 30 days of a verified deletion request, unless we are required to retain it for legal or compliance purposes.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-out of SMS: Reply STOP to any Havven message at any time.

To exercise any of these rights, contact us at the information below.

8. Children's Privacy

The Havven Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, via SMS or email. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us